Hellopeter
Share Your Experience
FN
Freelance N

1 reviews | Active since Mar 2021

02 Apr 2024, 09:12

****

Greetings everyone.

I have car that was ran into by an Old Mutual insure client and a claim to Old Mutual was made and this was their reason for declining the payout .

The apportioned settlement calculation came to a negative meaning that you end up owing Old Mutual the difference. The offer being a negative we suggest that each party bear their own costs. Below is the settlement calculations: My car toyota Etios ) -Tp damages: R 23064.75 X 70% R 16145.00 ­ ­ Their client - X5 ) Own damage: R 89803.60 X 30% R 26941.00 Therefore: R 16145.00 – R 26941.00 = -R10796.00 Trust the above is in order. Regards, MOOSA NABBIE

0
Replies (2)
Old Mutual Insure
Old Mutual Insure's reply02 Apr 2024, 09:28
Official
Dear Freelance 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory.
 
Yours sincerely

Assessor: Complaints & Continuous Improvement  
FN
Freelance N's update02 Apr 2024, 09:59
Reviewer Update
The person that has been assigned to investigate I am fami**** with her because she has called me before to tell me that the decision made is final and that’s how the insurance works .
An expensive car driving client cannot pay or fix damages of the third party if the third party’s damages are lower than their client’s damages