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Good day Winile I trust you are well. Please see the status of my claim, I went to your preferred service provider yesterday after an appointment was made to meet at the store. On arriving I was informed that they do not stock the items that I am claiming for however I have a budget of “x” amount and I can pick what I want. You stated that your moderator obtained quotes on similar items, it spites me to say that the items in the store you opted to use are not even remotely the same as wat we had. Allow me to explain, You asked me to obtain quotes for the items that we had, which I did. You then decided to send authorization to a totally different supplier due to the fact that you get, and I quote “ a 20% discount” from the said supplier. In the same breath you tell me that you insure the items and not the money. Now by rather excepting a quote for totally different items at 20% discount tells me that the money is indeed a huge factor even thou the items that we had are still available in the market. Let me explain further, Debbie Mouton Jewelers is in my opinion a upper-class store and believe me when I say there is a market for her jewels. Let’s call her store a boutique for the lack of a better term. That said, I go and get a quote from a middle class store and you send me to an upper-class store which does not stock the items that we had. It’s the same as me wanting to buy a jean from Woolworths for the same amount that a jean cost at Ackerman’s. it’s not going to happen. With regards to the budget of an “x” amount to shop for what you want is overwhelming to say the least. Let’s remember it is not charismas toy shopping. This is shopping for items that one intends to keep for a live time. I would also not like to buy the jewel for the sake of buying, I would like to have the opportunity to take my time and be able to buy where and when I want to do so. I understand that sentimental value cannot be compensated for however I would like to have the opportunity to make new memories when replacing the ****** jewelry as jewelry is know no be a very personal item. It has been three weeks since this claim was registered and I need to bring it under your attention that this is not the service that I expect from a company on your stature. I specifically told you during our last conversation that I will get back to you if the items at your preferred service provider are not the same as what we had. Please advise on a way forward as it seems like the only way to get a resolution in this matter is to get the Ombudsman involved as I feel that OMI is not treating customers fairly. I now await your response Kind regards Marinus Coetzee ----------------------------- Good day Sir As previously discussed ,American Swiss is on our panel. You may use the cash card to purchase the items if you not happy with our replacement service provider. Regards ------------------------------------ Good day Winile

Thank you for your response,

That is exactly why I called you the last time. The settlement amount was calculated on quotes obtained from Debbie Mouton jewellers with the discounted amount of R16766.89. The quotes obtained from American Swiss and NWJ amounts to R22149.00. you clearly indicated that American Swiss does not give your company a discount and that is why you went with the alternative quotes. Please inform me who will be liable for the difference of R5382.11. I also asked you to mail me a complete list of service providers that accepts your cash card as I would like to know if a store accepts the card before I get to the pay point. That did not happen.

Please advice

Kind regards Marinus Coetzee