7 months to pay a claim

<p>On the 24 December 2016, I had an accident in my vehicle, when I reversed out of a parking place and squeezed a trolley between my vehicle and the vehicle next to me. There was very little damage to my car, but considerable damage to the third party’s vehicle.</p> <p>I spoke to my broker, who said that they should put the claim in at Mutual and Federal (the name at the time). Their insurance on the other hand, told them to claim straight from M&F. So I phoned the claims department and asked what the procedure was. The lady told me I could submit the claim on their behalf, so that’s what I did! So she submitted the claim, but for my vehicle. I had said right from the start that I would not be submitting a claim for my vehicle as I had separate cosmetic cover on the vehicle.</p> <p> </p> <p>It took 7 months, SEVEN MONTHS, of e-mails back and forth before they got paid out for their vehicle. I am so embarrassed and angry about this, that I am considering moving all my insurance, (personal, business and life) to another company. How do I know that I won’t be treated like this, with such incompetence? I am paying them thousands of rands every month, trusting that should I ever need their services, they will do the right thing. Now I am not so sure! Perhaps they got too big, and their clients are nothing but numbers, or money in the bank.</p>