SK
Stefan K
1 reviews | Active since Sept 2022
22 Jul 2023, 05:10
***
It's the worse experience I ever had the first email I ever received from old mutual was at 9PM at night asking for my ID number and personal detail with all this ***** in this country that's very unprofessional not to phone and ask for it.. then they never gave me any feedback if I didn't phone them I will never know how far my claim is
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Replies (2)
Old Mutual Insure's replyOfficial
24 Jul 2023, 09:13Dear Stefan Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement
Best regards,
Old Mutual Insure's reply24 Jul 2023, 09:13
Official
Dear Stefan Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement
Best regards,
SK
Stefan K's updateReviewer Update
24 Jul 2023, 23:21No no you rep**** me now after 10 at night and then you wanna tell me you gonna only pay out less then 10% of the quote this is unacceptable!!
SK
Stefan K's update24 Jul 2023, 23:21
Reviewer Update
No no you rep**** me now after 10 at night and then you wanna tell me you gonna only pay out less then 10% of the quote this is unacceptable!!