YH
YOLANDA H
1 reviews | Active since Feb 2014
04 May 2015, 13:05
5 REASONS WHY I WILL NEVER BECOME A M & F CLIENT
My vehicle was involved in an accident with a Mutual & Federal client, who very promptly admitted his guilt in the Police report as well as the 3rd party claim that HE submitted to Mutual & Federal. Surprise, surprise, the offer they made me for my written-off vehicle is a third of the current value!! I was told that I am welcome to take them to court, should I want to claim more = typical large corporation behaviour. I eventually accepted the measly amount on offer as I needed to finalise the matter - I was told it would take them 10 working days to process payment. It is the 14th working day and still no payment, only promises of \we'll escalate it
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Old Mutual Insure's replyOfficial
04 May 2015, 13:18Hello YHorne,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Old Mutual Insure's reply04 May 2015, 13:18
Official
Hello YHorne,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience