45 DAYS SINCE MY CLAIM WAS SUBMITTED, AND STILL ONGOING....

Good Morning all.

I am giving a one star review as Hello-peter does not allow a 0 star rating

Hope your well & in good health. Please find all email trails and attached photos of my motor claim that is already 7 weeks in progress, and still the vehicle is not completed.

Herewith a time trail of my claim and the pathetic service I received from OMI and the assessor thus far. It took OMI 30 days just get the approval out to a repairer to start the repair process, I am no expert, but I worked in the field of assessing myself, and this service is just absurd! How can any one at OMI expect a client to be happy with a Turn around Time of 30 days just to get an approval for a repair on his vehicle???

2024 04 08 Claim was submitted

2024 04 10 My vehicle was collected at my residential address and towed to Nissan Brits (as my vehicle is still under warranty)

2024 04 12 I spoke to Nissan, They confirmed the assessor was there the afternoon, and they explained that he said I must fix the vehicle myself as this is only a fuel line that is damaged. - I contacted my broker and explain to her that this is not the case, please see photos that was WhatsApped to her. (Attached on the email) - How can we trust an “Assessor” if he cant even see all the other incident related damages? - Please find link for all required photos of damages to my vehicle: Nissan Claim

2024 04 12 The assessor apparently went to inspect the vehicle once again and concluded his assessment report. Nissan had to update the quote in order for the assessor to submit all his findings to OMI for approval.

2024 04 19 I received an confirmation email stating that the assessment was concluded and all paper work was sent to OMI.

2024 04 23 I received a AOL letter, in order to sign that the money can be paid out. We had a discussion with my broker explaining to her, what will we do in a case where additional will be found, who will take responsibility for any other cost that may accrue on this claim. So I requested to have the vehicle moved to a Nissan Approved repairer (Panel beater in the area) to get a in detailed assessment completed.)

2024 05 03 We received the updated Abuntex from the repairer, and this was sent to OMI for approval in order for the repair work to start.

2024 05 06 The repairer received the approval to start repairs on the vehicle. The repairer contact me as the client to find out if my vehicle is still under warranty, I’m sure in a case like this, this is the ASSESSORS job to ensure he has all the correct details, warranty status and to ensure the parts that he is quoting for is OEM parts as my vehicle is still under warranty. The headlamp of the vehicle is on for repairs, approved by the assessor, witch I do understand, Kindly note if this repair work is not up to my standard and Nissan’s standard and will affect me in any way once the vehicle is traded in, OMI will have to be willing to replace the headlamp, as an Additional after repairs.

My broker and myself sent numerous emails to get this to OMI’s attention and requested some type of compensation for this service received, leaving my husband and myself stranded with one vehicle. We spent an extra R6000.00 on fuel cost this far, just to be told by Fathima this is not OMI’s problem.

I feel no one at OMI has the courage and guts to stand up and take the hit for giving a client this bad service and OMI expect a client to just accept this.

I raised a question in my previous email, witch I’m almost 100% positive that it wasn’t even read, as I’m still awaiting feedback from OMI, Clearly this shows that we are just a number for OMI. As long as they get their monthly premium, they can do as they please. Once again, I would like to ask Fathima,Dhiren,Peter,Alen & Odirile, would you be happy with a service like this, would you accept this ****py service that you pay for?

Find attached all emails sent to OMI. I'm sure there is a saying in the Insurance Industry, that the INSURANCE need to put you in the same position/or even better position as before the accident/incident or what you are claiming for. In my case – this is not it!! I already paid 2 premiums and still have no car. I had additional R 6000.00 expenses just to get around. And my only request was that OMI can consider compensating us for this poor service by waiving our excess or at lease charge us an discounted rate.

1. So we can Thake this as fair, if I stop paying my premium that I will still be insured and if I have a claim (WHAT WILL BE REJECTED AS I AM BEHIND ON MY MONTHLY PREMUIM) I can use the following as Fathima mentioned in her email “We regret the delay in the payment stage of the month. We sincerely apologize for the delay and inconvenience caused. But hope OMI will help us…”And I guess all should be fine then.?

This is truly sickening to get this type of outcome from a complaint.

2. This issue started at the assessor that OMI appointed to conclude our assessment. He is *********** to conclude an insurance claim if I go through what was mentioned and the poor service received from him. This is the type of company that was instructed by OMI that is giving Old Mutual Insurance a poor name, I really hope OMI can get this issues out of the way and see the bigger picture. Royal Assessors costed me 30 days just for an approval to be sent to the repairer, and still OMI feels this is not on them? Please refer to all pictures attached on this email, and ask yourself, how can all this damages be missed even when there was an Incident report attached to his assessment request, see screenshot below of the accident description:

3. If there was a hire vehicle on my policy, (30 days) as a normal person would think that repairs cant take this long, what will OMI have done for the last 9 Days as the hire vehicle timeframe would have expired, would you extended it or expect from the client to rent his own vehicle even though this whole issue started with *********** people that OMI instructed to conclude the assessment?

From a client that always pay their monthly premium, never a missed premium for the last 4 years, I hope out of good faith you can reconsider your outcome and assist us with compensation