4 DAY TURNAROUND TIME MY NOSE!

Our home was broken into on 08/03/2016, reported, case number received, quotes and price comparisons provided to M & F within 2 weeks.Upon enquiring as to the status of our claim, I was advised that the claim was sitting with a Claims Consultant and once I was transferred to him was told that our claim had been \lost in the system\".I then enquired what the turnaround time of a claim would be and he said 4 days! He then told me that he would ensure that this claim was pushed to the top of the list and would get an external assessor out as it would be quicker.The Assessor was to meet me today, yet I still await a call to arrange.I was the promised an email detailing the claim and excess, etc. which only came through now after requesting this for hours.I then called just after 13h00 and spoke to a female consultant who advised me that she could not assist with further information as the assessor would need to tell me why we would need to meet at the house if the house was broken into over a month ago. I told them their service was terrible and she cut the call.I received a fax but with cover of our policy?I need answers and need them now please.Ridiculous how you have to beg."