3RD PARTY CLAIMS : THE WORST EVER SERVICE

The worst service ever when it comes to 3rd party claims. It's been 3 and a half months since I've completed the forms and send them ALL information required. I can't get hold of anybody, they not returning my emails, phone numbers are not available at present. Whoever my information was forward to does not work there anymore. I'm trying to get hold of Hlulani Nkuna who initially worked with my claim but to now avail. Edit du Plessis also not coming back to me. Nigel Pather also non existent and Francis THeron apparantly doesn't work there anymore. For the past week no return on emails and can't get through on telephones. THE WORST SERVICE EVER.