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Nishlan G

1 reviews | Active since May 2012

23 Nov 2017, 12:42

3rd party claim-no response

I have emailed a claim and have not received any response for weeks. The call centre cannot use the email request ID I presented to follow-up on my request. I was told that there is no way to follow-up on email requests!!! Why does Old mutual insure not respond? Why doesn't Old mutual insure not put me in contact with an agent? Why does an agent not call me and follow-up on the request? I would like to proceed to an ombudsperson if there is no further response.

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Replies (2)
Old Mutual Insure
Old Mutual Insure's reply23 Nov 2017, 15:33
Official

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Old Mutual Insure Customer Experience

NG
Nishlan G's update11 May 2019, 06:30
Reviewer Update
Beware of an agent called Krish Sunderlall from Old Mutual. He is *****ing the agency by claiming that 3rd party claims cannot be paid out to claimants and that the vehicle has to be repaired by Old Mutual which I presume is him. I have chatted to Old Mutual senior officials about this and it has been brought to my attention that it is company policy to pay out the 3rd party claims and not repair the vehicle. This agent went against the policy and denied a payout to me.