3rd party claim negligence on payment

<p>Request for assistance towards fixing my car on 3rd party claim - Claim number: ********** 79</p> <p> </p> <p>On 25 of March 2017 my car was correctly parked at Parklane Spar in Pietermaritzburg and was reversed into by a male by the name of D.J. Nicholson. My grey Jetta (Np 58800) suffered a collision that resulted on my back right side bumper and tail light being damaged. The accident was then reported on the 21/03/17 at Loop Street police station Pietermaritzburg (AR-256/03/2017). We were then requested to submit documents with mutual and federal in which we did do so alongside 3 approved vw panel beater quotation to fix the car. Mutual and Federal then sent a settlement amount form of R14 788.80 to fix the car even though the cheapest quote to fix the car was R20 100 . 49 and therefore the outstanding amount was R 5 311. 69. We then disputed the amount but eventually signed in hopes to claim that outstanding amount from D.J Nicholson. The forms were submitted on the 02 of May 2017 and we have not heard anything the insurance. We have been transfereed from one person to another and the person allocated to our claim Shaida Nicholas (021) ********** is not answering our call anymore. Nobody is prepared to help me even D.J Nicholson who was the person involved in the accident is now avoiding my calls.</p> <p> </p> <p>Regards</p> <p>Miss G.E.T Ngcobo</p>