3rd party claim

Omnisure is copied in all mail regarding this claim to Quest Claim. I’m not sure how you are involved but this is what is happening and I need answers.

Quest Claims Claim No: ***

My car was hit by their client in October 2022. To date the claim has still not been resolved. I have asked for the manager Shantel Govender to assist and instead of assisting she referred it back to the agent who has been unhelpful. I have submitted all documentation and they asked to resubmit their form which I had already submitted in April 2023, Shanta, flatly told me now that I have submitted that document again now in August it will take 45 days for them to get back to me. She sent a mail to the agent (Mosa) to get back to me. To date she still has not. I have been extremely patient with this claim and maybe that’s the problem. Can someone please get back to me and tell me what is happening. Thanks