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Honest R

1 reviews | Active since Jul 2010

05 May 2021, 19:02

3rd Party Claim - 3 MONTHS and counting...

Old Mutual, please turn my frown upside down.

My car was damaged by your client THREE MONTHS ago. Documentation, photos, etc. was submitted THREE MONTHS ago. I haven't been the reason for any delays to process this very straight forward claim, yet I am still waiting and having to follow up constantly - THREE MONTHS later.

I reckon I'm a reasonable guy, I'm also an innocent party here, so all I expect of you, is to be reasonable too and repair my damaged vehicle. I have to plan my life around this inconvenience and I'm happy to do so, but you have to be fair and get the ball rolling on this. Having someone wait MONTHS to process a claim is not on, especially if OLD MUTUAL seems to be quite proud to be one of the top insurance companies out there.

I'll leave it up to you now to convince me you're really not that bad and that I should change my mind and rating on HelloPeter.

Looking forward to your response.

0
Replies (3)
Old Mutual Insure
Old Mutual Insure's reply06 May 2021, 07:31
Official
 Dear Ray  Complaint about service   We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.  We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.  We look forward to resolving this matter in a manner that you will find satisfactory.  Yours sincerely  Consultant: Complaints Claims | People & Brand 
HR
Honest R's update17 Jun 2021, 14:42
Reviewer Update
5 months later. Nothing. Absolutely unacceptable.
Old Mutual Insure
Old Mutual Insure's reply17 Jun 2021, 15:07
Official
 Dear Ray  Complaint about service   We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.  We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.  We look forward to resolving this matter in a manner that you will find satisfactory.  Yours sincerely  Consultant: Complaints Claims | People & Brand