3rd part claim

Horrible service , the level of unprofessionalism is shocking, they have no care, respect or consideration for people.

I registered a 3rd party claim on 28th January and after a ridiculous waiting period of 40 working days, endless emails and being sent from pillar to post they finally approved for my car to fixed, 3 quotations were submitted from Hydia approved repairers but old mutual decided to get their own quote ( which was far cheaper from a non approved repairer) and they approved that, only to find out when I called those people informing them that I'll be bringing my car they need to order parts, they said parts for my car are too expensive they're not sure if they'll be able to do it with the approved amount.

Very uprofessional of old mutual to approve a quote from people who've never even seen my car and how damaged it is.

I accepted that I need to look for another approved repairer and add the difference because the approved amount just won't cover it, I got to a point where I'm tired of fighting with these people but guess what till today I'm still waiting for that payment.

No one is answering the phone, no reply to emails, nothing. If you see their adverts about covering up to R3M 3rd party claim please know that's a lie, old mutual brings a whole new meaning to the word pathetic and I hope I never have to deal with them again.