36 days waiting for a claim Authorization ***

It has been 36 days since I lodged a claim ( *** ) and iWYZE still hasn't finalised it.

My 30 days car hire option has even ended while my claim is still not authorised, when I complained that how is it fair that their ineffectiveness claim validation process costs me and when I was requesting for an extension, my validator whom out of respect I will not mentioned, told me that the car hire option is a privilege and not eligible once the claim is authorised or the 30 period has ended.

Which is a total BS because one I pay for the car hire option, I explicitly requested it and also I have had a claim before and kept the car until it was done being repaired, long after that claim was authorized.

I have comp**** and disclosed everything with them, when the accident happened I was in Cape Town for a week for work purposes and my little brother whom I had left the car with was driving.

My access is R3800, however because 1. I wasn't driving I had to pay extra 5700 - 6000 2. The accident happened after 11 even though it was at home while he was trying to park the car and tracker had the records, I had to pay an extra 5700 - 6000 again, so in total my access will go up to around 16000

I said okay to all the above but 34 days later my claim is still not approved. I also had to answer why I went to Cape Town and left the car, prove that I was down for a week not staying there already, which I am now. I did all that but still no approval,

I had to submit my tracker report, which to my knowledge you just give consent and they pull out the details themselves, I did that too

I also had to answer why I went to Jhb with my car a week before the accident and I answered that too even though I was annoyed since it is my car after all. I had to answer why the car was in an out of the malls again I answered, annoyed as I was...

First it was assigned to a validator who was on leave and on his return about 20 days after the claim was logged. The validator still had to scrutinize my life even when I was not the driver when my car got an accident, was I arrested and never said, where I work, how is my credit, why I suddenly relocate 🥺😴.

I comp**** and answered everything and they have the calls, vehicle was finalized I think 25 days later from the initial clam but once the panel beaters streaped the car they up their quote and my claim is back to being validated again by a different validator.

What an experience