LK
Liesel K
1 reviews | Active since Dec 2018
22 Mar 2022, 15:15
3 months and still no gutters
3 Months since the storm in Pietermaritzburg and our gutters have still not been replaced. Roofs still have massive holes in them - I wish I could post pictures. Hoping this review will get some action as our properties continue to suffer consequential damage. Insurance should be protecting our investment not allowing it to deteriote with the rest of our city.
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Old Mutual Insure's replyOfficial
23 Mar 2022, 07:29Dear Liesel
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply23 Mar 2022, 07:29
Official
Dear Liesel
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand