3 months and 3rd party claim still not resolved.

Due to an accident on 3 October 2018, I have been trying to resolve this 3rd party claim. The driver was using a company vehicle and was at fault therefore I claimed through the company owner's insurance and not my own.

From the 3rd of October it took till the 22 November for the insurance company to contact me and provide with reference number and next steps etc. I first thought it was the owner of the company being slack, but after dealing with Old Mutual Insurance I now realize it was really bad service from the OM and no lack of trying from the policy holder.

Once I received the reference number and email address of where to send the documentation, I sent it off on the 5th December. I took 6 days for the OM agent to reply back and state that the one document could not be opened. I immediately sent off the doc in another format and have since not heard back since 12 December.

Is this how all queries are dealt with or is it only because this is a third party claim and I am not the policy holder therefore am treated in an unprofessional and delayed manner? I was thinking of reviewing my own insurance company at some stage but at least now I can scratch Old Mutual Insure off the list.

With it being Festive season I don't see my claim being resolved any time soon and thus this will now drag out to 2019.