PT
Petrus T

1 reviews | Active since Mar 2013

05 Aug 2015, 10:59

2YRS AND STILL NOTHING

Claim number: ***<br> <br> Sick of M&F - to everybody looking at insurance - do not even think of M&F...<br> <br> They do not return your calls/messages, it just gets ignored. They are quick to take your money and up your premiums when you claim (even if it was not due to our negligence) <br> <br> As you can see here - it is taking them over 2yrs to get the money back from 3rd party claim - why???<br> <br> Because they recouped it already from me through increases, so this is not a priority to them.<br> <br> I have sent numerous emails, left how many messages, my broker has done same, and I have left complaints on HelloPeter to no avail.<br> <br> So mutual and federal, do whatever you like, because getting back to me with clear answers (which I want) will probably not happen.<br> <br>

0
Replies (1)
Old Mutual Insure
Old Mutual Insure's reply05 Aug 2015, 11:21
Official
Hello Mic141,

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Mutual and Federal Customer Experience