25 days of Pain,Mysery& stress by O-insure

I personally don't know how much patience one must have with old mutual insure.My father has house hold insurance with o-insure.On the 1st of September 2020 an incident happend at my house.After calling about 3 to 4 diffrent call center numbers my dad managed to finally get the correct call center number for claims.After calling the claims for about 10-15 times he eventually spoke to someone and most times when he made the call the lines were not clear,or the agents were dropping the calls. He reported the incident on the 1st of September 2020& was told to wait for a call back.On the 3rd of September he call o-insure again for follow up & again after having a hard time getting through to someone he eventually spoke to an agent who advised him the samething that he should wait for a call back but still no refrence number. On the 8th of Sepember my dad went to old mutual branch at vangate mall to follow up,after ventting to the branch manager about how difficult it is to get hold of the agent from the claims department,she then took it up on herself to make the call and she went through the samething of having the calls dropped or agents not hearing her clearly but eventually spoke to someone,who advised them that no case was logged in my dad's name & that he should also wait for a call back.After writting to hello peter i received a call responding to my complaint & an email with what is required from my Dad. A 3rd party claim was recorded & was submitted but now its been an up & down situation with o-insure they keep on passing my dad's query to diffrent people we not getting proper information and all the time i have to email them to ask who is responsible.Its been 25 days dealing with this matter that has no solution. This is the first time he is claimimg & has received such poor poor service.When you take out a house hold insurance you suppose to get peace of mind but with o-insure its just been stress,Mysery non-stop interogation,missleading information & a waste of your time.In this week alone i spoke to an agent by the name of Siya who promised to write down my statement & send it to the relevent department,i had to ask her for feedback the next day &she informed me that Luvuyo is handling the case.Luvuyo then passed on my query to another department without even calling or making any form of communication with me or my dad,i had to ask him,again i sent him an email this morning no feedback non whats so ever. One thing that o-insure excells in is the payment date they are very and effitient on debiting their premiums.Showing courtesy and concern is something that they don't know and have no sense of urgency.I am seriously feedup with O-insure.