⭐ 1/5 – Extremely poor service and accountability

I had one missed payment on my Old Mutual car insurance and contacted them to resolve it responsibly. I specifically requested that the two missed payments be deducted from my old bank account, which still had sufficient funds, as I am no longer using the new account. I spoke to two different agents, both of whom confirmed that the debit order tracker was already set up on the old account and that it could not be changed.

Despite this, Old Mutual debited the money from my new account anyway, directly contradicting what their own agents told me. As a result, my policy lapsed — while I have a pending claim — even though the money was sitting in the correct account waiting to be deducted.

Now Old Mutual is blaming me for their mistake and refusing to take responsibility for their error. This is unacceptable, unprofessional, and incredibly frustrating, especially when dealing with a claim. Poor communication, poor systems, and zero accountability. I would not recommend this insurance to anyone.