15 claim free yrs rewarded with 4 months of delay

On 02 August 2015 ,I had met an accident with my BMW x5 on my way home damging the sump of my vehicle at night.I reported this to the police and proceeded to report the claim to my insurance company the next day.Claim No - ***, Client - Dr J Reddy, *** - Case ***.After 3 weeks of delays,the assessor finally arrived ,saw fit to write off the vehicle and then landed in hospital.His claims manager took over proceedings.Having reassessed the claim,he recommended writing this vehicle off.After dealys of close on 3 months later,after me having settled the bank and supplying them with the log book and keys,they decided to investigate further still.I have no objections to investigation,however,4 months later is untenable.I am a Doctor of 19 years standing who has not claimed from the company in 15 years that I have been with them.In addition to 6 vehicles I have with them I also insure my home and business with them as well.I have insured at least 6 other vehicles with them over this time also.Not only will I cancel my contracts with them on completion of this debacle but the workshop where the vehicle is stored will also change companies (R55000/month).Go sanlam