*** MF email trial - Mutual and Federal issues with payout

Item: Old Mutual Insure
Rating: 2
Author: Ravesh B

Good monring. Below is my paper trail of my issues /complain. Please assist me would getting answers Mutual and Fedral has paid out but Shortfall cover which i have taken isnt being used to cover even thought i have paid for this option, _____________________________________________________________________________________ From: Aptronics KZN Helpdesk Sent: 21 June 2016 08:05 AM To: ********** ********** 'Yolanda Prinsloo' ********** /> Cc: 'MotorCorrespondence' ********** 'A****aker Williams' ********** ********** ********** 'Daveshni Chetty' ********** /> Subject: RE: ********** 98 MF email trial Hi, Please may I know whom is higher than Yolanda as I am not receiving any info nor response from her, her last response was she is locking into my claim which was on the 14 June 2016 at 11:07 AM and she mention she will revert back to me, today is the 21 June 2016 and I yet not received a response how long does it take to review a file, Please can I have some sought of response else you will leave me no choice but to seriously contact Hello peter and Short term Ombudsman. Regards, Ravesh ______________________________________________________________________________________________ From: Aptronics KZN Helpdesk Sent: 17 June 2016 03:46 PM To: 'Yolanda Prinsloo' ********** Daveshni Chetty ********** /> Cc: MotorCorrespondence ********** A****aker Williams ********** ********** /> Subject: RE: ********** 98 MF email trial Good evening, Is this treating a client fairly? My vehicle is insured for R 58 0000 (as per the consultant when this policy was taken) The settlement is R 77473.98 Short fall is R 19473.98(which my short fall insurance needs to pay) My accessories R 17000. Which should be paid to me. Please give me an answer as to why this was never done. I have emailed ample number of times. Which I don’t get any feedback. So I am going to contact Hello peter and Short term Ombudsman. To seek final answer. Regards ____________________________________________________________________________________________ From: Yolanda Prinsloo ********** Sent: 14 June 2016 11:07 AM To: Aptronics KZN Helpdesk ********** Daveshni Chetty ********** /> Cc: MotorCorrespondence ********** A****aker Williams ********** ********** /> Subject: RE: ********** 98 MF email trial Good Day Sir No I am not ignoring your e-mail. Busy going through the claims file and will revert back shortly Regards Yolanda Prinsloo | Manager | Motor Total Loss & Salvage | Mutual & Federal Insurance Company Limited Authorised Financial Services Provider | A Member of the Old Mutual Group ( Direct: +27 (0)11 ********** | Æ Fax: +27 (0)11 ********** * E-mail: ********** " www.mf.co.za - Mutual & Federal Centre | Head Office 9th Floor | 75 President St., Johannesburg | P.O. Box 1120 Johannesburg 2000 Please note should you be satisfied/dissatisfied with the service received of require any further assistance, please don’t hesitate to contact my superior: Neil Govender on ********** or ********** ______________________________________________________________________________________________ From: Aptronics KZN Helpdesk ********** Sent: Tuesday, June 14, 2016 11:01 AM To: Yolanda Prinsloo; Daveshni Chetty Cc: MotorCorrespondence; A****aker Williams; ********** /> Subject: RE: ********** 98 MF email trial Hi Yolanda, Unsure if you are ignoring my emails, Its 11am and still have not received a response, Kind regards Regards Ravesh Bechan Aptronics Helpdesk Email: ********** Mobile Number: ********** 1812 Helpdesk: ********** www.aptronics.co.za BEE Level 1 Contributor From: Aptronics KZN Helpdesk Sent: 14 June 2016 08:38 AM To: ********** ********** 'Daveshni Chetty' ********** /> Cc: 'MotorCorrespondence' ********** 'A****aker Williams' ********** ********** ********** /> Subject: RE: ********** 98 MF email trial Hi Yolanda, I have tried calling you yesterday but was unable to speak to you , have tried again this morning but you were busy on a call, Please can you assist with the belong and advise, Regards From: Aptronics KZN Helpdesk Sent: 14 June 2016 11:01 AM To: ********** ********** 'Daveshni Chetty' ********** /> Cc: 'MotorCorrespondence' ********** 'A****aker Williams' ********** ********** ********** /> Subject: RE: ********** 98 MF email trial Hi Yolanda, Unsure if you are ignoring my emails, Its 11am and still have not received a response, Kind regards Regards From: Aptronics KZN Helpdesk Sent: 14 June 2016 08:38 AM To: ********** ********** 'Daveshni Chetty' ********** /> Cc: 'MotorCorrespondence' ********** 'A****aker Williams' ********** ********** ********** /> Subject: RE: ********** 98 MF email trial Hi Yolanda, I have tried calling you yesterday but was unable to speak to you , have tried again this morning but you were busy on a call, Please can you assist with the belong and advise, Regards Good Day, Its Monday 12:30 I have still not received a response from you guys, I have sent countless email and made a number of calls but nothing, Please can you advise me what is going on regarding the below, Kind Regards, Ravesh From: Aptronics KZN Helpdesk Sent: 10 June 2016 04:34 PM To: ********** ********** /> Cc: 'Vanessa Hancke' ********** 'A****aker Williams' ********** /> Subject: RE: Ravesh Bechan ********** 44 Hi Aboo / Vanessa I have called and called and still have not received a resolution to my issues, Unsure what is going on but shortfall wasn’t active on my claim even thou I have taken the option, Please note that I with like to remove my accessories of have the damaged vehicle or you give the complete vehicle back, I with like the address in Durban where my vehicle is park so I can replace my accessories with the original part, note I cannot replace the sunroof but I will remove it, Regards, Ravesh From: Aptronics KZN Helpdesk Sent: 10 June 2016 03:02 PM To: ********** ********** /> Cc: Vanessa Hancke ********** 'A****aker Williams' ********** /> Subject: FW: Ravesh Bechan ********** 44 Hi, Please can you assist me with the below mail trial I have spoken o Aboo and Vanessa an have not received any feedback regard my question, Wesbank This vehicle purchased price was R75000, I have provided a deposited for R9000 which brought my loan to R66000 I then was told I had to take a Warranty cover which I did for R6500 and a Facilitation Fee of R4312 which total to R10821 which adds to the R66000 which the bank loaned me equal to R76812 plus initiation fee R1140 equal to R77952 which I owe back to the bank, 1st instalment went of on the 26th May which leave me to R77,112.19 owing back I have also taken a cover plus on from Wesbank regarding this vehicle. Mutual & Federal I have insured my vehicle with you guys and you consultant mention that my vehicle value is R58000 cause I’m owing R77952 back I opt for a shortfall cover in the event such as the one I’m in currently I have peace of mind I’m covered, I then mentioned that I have additional extras which I with like to insure which stated as below, Now my concern is I owe the bank R77952 the vehicle now valued at R74800 due to my extra the shortfall should cover from balance owing to the bank excluding my extra cause if my extra wasn’t on the vehicle what with have being the result of this claim with the insurer cover R58000 and the balance owing to the bank via the shortfall ? I have also mention to Aboo that this vehicle was a family friend a have sentimental values and if Mutual and Federal isn’t willing to pay out for my accessories and IUA is unable to help I with like to have my vehicle back or I with remove my extra am replace the original part back. I have asked Aboo for details to Provide to IUA but haven’t received that yet As I indebt R17000 on my extras plus R15500 for the warranty which I cannot use totally to R32500 IUA Business Solutions Please advise if you will be able to assist as I have cover with you as well will you cover my deposit and accessories cause as described above Mutual and Federal isn’t paying me for my accessories, I trust you all with look into this and advise a way forward, Kind Regards, Ravesh From: Aptronics KZN Helpdesk Sent: 10 June 2016 01:53 PM To: ********** ********** /> Subject: FW: Ravesh Bechan ********** 44 Hi Yolanda, Please note that I have told Aboo to hold payment to Wesbank cause of my accessories with Mutual an Federal isn’t paying out for but he went ahead an paid out I asked for a Proof of payment which was made to the bank I’m still waiting, I asked him for info that on Hollard policy requires from Mutual and Federal I’m still awaiting, Please can you help else I with have to speak to management of Mutual an Federal Regards From: Aptronics KZN Helpdesk Sent: 10 June 2016 01:47 PM To: 'A****aker Williams' ********** Vanessa Hancke ********** ********** Katleho Seage ********** /> Cc: ********** ********** Katleho Seage ********** /> Subject: RE: Ravesh Bechan ********** 44 Hi Aboo, I require proof of payment, Regards From: A****aker Williams ********** Sent: 10 June 2016 01:49 PM To: Aptronics KZN Helpdesk ********** Vanessa Hancke ********** ********** Katleho Seage ********** /> Cc: ********** ********** Katleho Seage ********** /> Subject: RE: Ravesh Bechan ********** 44 Good day Please be advised that the payment was released. 07 Jun 2016 ********** APH - A payment with an amount of ZAR 74,473.98 in favor of WESBANK has been released to the bank with the account payment number ********** 1. Manual Logs Venessa Hancke Aboo Williams | Personal Motor : Personal Brokers | Mutual & Federal Insurance Company Limited Authorised Financial Services Provider | A Member of the Old Mutual Group Tel: ********** Fax: ********** Email: ********** From: Aptronics KZN Helpdesk ********** Sent: Friday, June 10, 2016 10:15 AM To: Vanessa Hancke; A****aker Williams; ********** Katleho Seage Cc: ********** ********** Katleho Seage Subject: RE: Ravesh Bechan ********** 44 Hi Aboo/Vanessa . I have not received a response regarding all the email I have sent you. Please what is going on. Ayanda please advise if Mutual an Federal made payment, @ Katleho can you advise as well please cause I isn’t getting any input from Aboo @ Akhil please advise if you can assist here, Kind Regards Ravesh Ravesh Bechan Aptronics Helpdesk Email: ********** Mobile Number: ********** 1812 Helpdesk: ********** www.aptronics.co.za BEE Level 1 Contributor From: Aptronics KZN Helpdesk Sent: 09 June 2016 12:48 PM To: ********** ********** 'A****aker Williams' ********** /> Cc: ********** ********** /> Subject: RE: Ravesh Bechan ********** 44 Good Day, Vanessa Please can I have proof of payment as I require this Regards From: Aptronics KZN Helpdesk Sent: 08 June 2016 05:08 PM To: ********** ********** /> Cc: ********** ********** /> Subject: RE: Ravesh Bechan ********** 44 Hi Vanessa, I haven’t received your proof of payment, Regards From: Aptronics KZN Helpdesk Sent: 08 June 2016 10:44 AM To: ********** ********** /> Cc: ********** ********** /> Subject: FW: Ravesh Bechan ********** 44 Hi Vaneesa, Yesterday you mentioned that you have paid Wesbank after I told Aboo to wait, please provide proof of payment to ****ha Dulloo Regards Ravesh From: shorttermclaims ********** Sent: 08 June 2016 10:42 AM To: Aptronics KZN Helpdesk ********** /> Subject: RE: Ravesh Bechan ********** 44 Good Day. Trust you are well. Please be advised that we require proof of payment from your comprehensive insurer in order to proceed with the shortfall claim. Thank you. Kind Regards ****ha Dulloo Short Term Claims Administrator T: ********** • F: ********** ********** www.iua.co.za From: Aptronics KZN Helpdesk ********** Sent: 08 June 2016 10:13 AM To: shorttermclaims Subject: RE: Ravesh Bechan ********** 44 Good Morning, My Id number is ********** 061082 Regards Ravesh Bechan Aptronics Helpdesk Email: ********** Mobile Number: ********** 1812 Helpdesk: ********** www.aptronics.co.za BEE Level 1 Contributor From: shorttermclaims ********** Sent: 08 June 2016 09:52 AM To: Aptronics KZN Helpdesk ********** /> Subject: RE: Ravesh Bechan ********** 44 Good day Kindly provide us with a reference or id number in order to assist you. Kind Regards ****ha Dulloo Short Term Claims Administrator T: ********** • F: ********** ********** www.iua.co.za From: Aptronics KZN Helpdesk ********** Sent: 07 June 2016 03:45 PM To: ********** shortfall; ********** A****aker Williams Cc: ********** Ravesh Bechan Subject: Ravesh Bechan ********** 44 Hi Ayanda, I have ccéd both Mutual & Federal as well IUA Business Solutions, Both parties I have shortfall with and have comprehensive cover with Mutual and Federal, Reason I have drafted one email due to confusion regarding me Toyota Yaris Wesbank This vehicle purchased price was R75000, I have provided a deposited for R9000 which brought my loan to R66000 I then was told I had to take a Warranty cover which I did for R6500 and a Facilitation Fee of R4312 which total to R10821 which adds to the R66000 which the bank loaned me equal to R76812 plus initiation fee R1140 equal to R77952 which I owe back to the bank, 1st instalment went of on the 26th May which leave me to R77,112.19 owing back I have also taken a cover plus on from Wesbank regarding this vehicle. Mutual & Federal I have insured my vehicle with you guys and you consultant mention that my vehicle value is R58000 cause I’m owing R77952 back I opt for a shortfall cover in the event such as the one I’m in currently I have peace of mind I’m covered, I then mentioned that I have additional extras which I with like to insure which stated as below, Now my concern is I owe the bank R77952 the vehicle now valued at R74800 due to my extra the shortfall should cover from balance owing to the bank excluding my extra cause if my extra wasn’t on the vehicle what with have being the result of this claim with the insurer cover R58000 and the balance owing to the bank via the shortfall ? I have also mention to Aboo that this vehicle was a family friend a have sentimental values and if Mutual and Federal isn’t willing to pay out for my accessories and IUA is unable to help I with like to have my vehicle back or I with remove my extra am replace the original part back. I have asked Aboo for details to Provide to IUA but haven’t received that yet As I indebt R17000 on my extras plus R15500 for the warranty which I cannot use totally to R32500 IUA Business Solutions Please advise if you will be able to assist as I have cover with you as well will you cover my deposit and accessories cause as described above Mutual and Federal isn’t paying me for my accessories, I trust you all with look into this and advise a way forward, Kind Regards, Ravesh Ravesh Bechan Aptronics Helpdesk Email: ********** Mobile Number: ********** 1812 Helpdesk: ********** www.aptronics.co.za BEE Level 1 Contributor Disclaimer The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********. This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here. Disclaimer The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********. 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Replies (1)

Old Mutual Insure's replyOfficial

18 Nov 2016, 09:53

We believe that this matter has already been resolved.

Should you require any further assistance, pleased do not hesitate to contact us ***.

Regards

Old Mutual Insure's reply18 Nov 2016, 09:53

Official

We believe that this matter has already been resolved.

Should you require any further assistance, pleased do not hesitate to contact us ***.

Regards