No response when promised

We have tried though call centres and office visits and even Hellopeter to resolve this issue over about 4 months now!

Monica Ann Hewitt's estate was placed under the curatorship of my mother, MP Robinson (since deceased). To this end my mother had to take out a fidelity type of policy to cover any errors or possible theft of these funds by her – to protect Monica. She took this fidelity policy out with Mutual and Federal Insurance Company. Later my wife (Kim Susan Robinson) and I took policy on Kim’s life to cover their risk of recovery of the estate funds. This was taken with Old Mutual at the time. We are trying to cancel this policy. Old Mutual Policy number *** Policy type Flexi Life High Cover Basic Investment portfolio Balanced Portfolio Premium payments R184.22 per month

Mutual and Federal Insurance Company required that the life policy over my Kim’s life be endorsed and ceded in its favour to ensure they had first rights to any payment made under the policy. This was done and the policy has existed since then.

The Mutual and Federal Insurance policy for the curator was under Guarantees: 040HA0001-X and 040HA0002-8 Masters Reference 10743/90 Estate Monica Ann Hewitt This policy holds the cession that needs to be cancelled.

As Mutual and Federal became part of Old Mutual insurance in 2017 it seems that this is and in house cancellation that is required.

Bottom line is it is Mutual and Federal Insurance Company (now Old Mutual Insurance) that needs to sign the indemnity for the cancellation. They need to advise what they require to do so.

Help please…

My guess is that the Mutual and Federal will want some sort of letter from the curator of the estate saying that the moneys were repaid and that the cession may be cancelled? Or it may even be the case that the policy no longer exists? My problem is that Mutual and Federal does not exist in its historic form. The Old Mutual and Old Mutual Insurance call centres are useless. I have tried for months to resolve this and have even been into to drop in centres. I have even reported Old Mutual insurance on Hellopeter!

The previous complain received a response of a promise to follow up - NOTHING as usual!!!