Worst service ever received

Ordered my device on the 7th May 2020.

Firstly, got charged an additional R90 for my delivery, however the website mentions big and bold that "Orders over R499 are eligible to free delivery". My purchase was for R 3499. To date, being the 21 May 2020, I have not received any response with regards to my R90, or any refund as yet. This is truely pathetic.

Secondly, I still haven't received my device. When I sign in to my account, it still says "PROCESSING". When I speak to a consultant they say it is with the courier. Why did I not receive a tracking number? When asked about my tracking number they mention that it is my order number followed by the letters "MUS". There is no such record on the tracking companies website. Whether you use the order number or the invoice number followed by the letters "MUS". Nobody informs you of what is happening. Imagine, you are paying for a device, and you still have to do the running around. What is this world coming to hey??? There are a lot of honest, decent, intelligent people looking for work, including myself. Why don't you give us opportunities to do the job? Your staff are "Useless"!

Utterly disgusted, never received such bad service in my life. I am also a service provider, and never will I give such horrible service to any of my customers.

Hope other parties first read by review before making a purchase from this Company.