1 reviews | Active since Mar 2010
Worst experience ever!
<p> I bought a Mecer 10" tablet as I thought it was a good brand and good quality tablet. However, the tablet was faulty out-of-the-box. It kept switching off and then refusing to turn on again, even if the battery was fully charged. I took it in to the Mustek service centre in Midrand. Even though the tablet was brand new they decided to repair it instead of replacing it. I got it back and had the biggest shock of my life! The casing was twisted and broken. The corners were bent and the back cover was warped. As I was in the process of moving to KZN I didn't return it straightaway. To top it off, the tablet still had the same fault of just turning off by itself and then struggling to turn on again! </p> <p>After I moved I took the tablet to Mustek service centre Durban (A round trip of 160 Km). They once again decided to repair it instead of replacing it. I got it back still broken! To add insult to injury it still had the same fault, but now it was even worse. They replaced the battery with some cheap lower-spec one so now it lasts less than half the time it used to. NOT what I had paid for!! This was a brand-new tablet untill Mustek got hold of it and basically destroyed it.</p> <p>This is the worst service I have ever gotten from ANY company, nevermind one that is supposed to be high quality. I strongly urge anyone thinking of buying a Mecer product to stay very far away from this shoddy, bad-quality product and disgustingly bad service proffered by this useless company! I have been badly done in by this well-known, supposedly high-end business. Stay far away from Mustek and Mecer products. Pathetic! </p>
Dear Dana,
We would like to confirm that your complaint has been amicably resolved.
Kind Regards
Mustek Limited
Best regards,
Dear Dana,
We would like to confirm that your complaint has been amicably resolved.
Kind Regards
Mustek Limited
Best regards,
Mustek has replaced my damaged tablet with a brand new one! Thank you, much appreciated.
Mustek has replaced my damaged tablet with a brand new one! Thank you, much appreciated.
