Why you should try your best to avoid Mustek threw any means possible

My Story with Mustek is a long and Disappointing one.

It all started with a Asus Laptop I purchased from Evetech.co.za.

The device was working fine for a month or two, And then the screen suddenly died. I contacted evetech, after a delay they told me I had to go to mustek for the device repair, That in its self was a entire story. They want R1000 for Collection, And the operating hours are M-F 8-5 So my working hours, So I had to get it there, After getting it there. I needed file's of the device, Obviously I couldnt get these as the Device was under warrenty and I Couldnt open it, Not does the screen work so. I then asked for them to give me the drive which they told me they cant do, So I asked if they can just quickly ask someone to plug the Drive into one of the machines at the back and copy the 20meg folder over to my flash drive, Acording to them the Entire Center doesnt have a single Adapter for a m.2 -> USB. So I had to book the Drive out , Drive to evetech and ask one of the support guys to help me, Which he did mighty friendly aswell! was very impressed, I headed back adn gave the drive back, About almost a Month later I head back the device is ready I go collect it, Right before the Lockdown, I Usually run my Laptop Threw a TV and A HDMI , The one day I noticed the sound on the Screen Doest work, And that the Clip that allows the screen to bend open and clsoed was Loose, They obviously opened it and dint attach it back properly So, Lockdown happend. There is ofcourse no way of getting anything to them. I then Contacted them in regards to these repairs, This time I had to pay R800 To get the laptop to them and back , Now im R1000+ On Delivery Costs for the repairs, The Device is sent in for repairs its been in a cupboard during lockdown as to not crack it further, The Device is booked in, The device is ready for collection, I fetch i on the 25th of. September.

A week later my wife informs me the Speakers was apprently barely working (you could hear slight sounds) for all of a week and then all of a sudden they are not working(As shes been using it for work at home).

And much to my suprise the screen clip was fixed, But the sound issue compeltely ignored.

Ofcourse I email them, But this time Im trying to understand why I have to pay R800 to get it to them? when they forget to repair the device completely

This the email resposne and the Quality of Mustek support.

Roy(Janro) Aurele <########@gmail.com> Fri, Oct 16, 10:21 PM (5 days ago) to Devi

Serial number:

#####

Item ID:

####-EN182R.

Job number:

123###

Hi Devi so recently Ive sent my laptop for a 2nd repair because the sound wasnt working.

Well to no suprise from my side the sound was working for all of a week.

Its dead again, Ive tested all drivers and all settings just no sounds from the device again.

Honestly, This will be the 3rd repair now. Its cost me over R1000+ to get the laptop there and back now.

And really I dont know anymore this is a bit beyond ridiculious

*This was 5 days ago (As of this post) ------------------------------------------------------------------------------

Devi Manickum Mon, Oct 19, 7:41 AM (2 days ago) to Tisetso, Manny, me

Good day

Please read mail below and assist client.

Thanks

*3 days later* ------------------------------------------------------------------------------

Roy Aurele <***> 10:54 AM (2 hours ago) to Devi

Any News? *Today* ------------------------------------------------------------------------------

Devi Manickum 12:45 PM (55 minutes ago) to me

Good day

This job no; *** was collected on the 25/September/2020 10:34:32 AM by Janro.

Thanks

*Hes response, He dint even bother to read my email he just forwarded it, And no-one repsonded he dint read a single word just guesses what my reponse is, So he took all of 1 second to get back to this issue*

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This is the kind of treatment you can expect when dealing with Mustek, They wont even give u 10 seconds to read your emails, Never mind makeup for the fact that they dont repair your device properly.