Warranty is not worth anything

Purchases a Toshiba Satellite laptop via a dealer from Mustek. I also paid extra for a 3 year Mustek-Toshiba Onsite warranty. <br> The cooling fan in the laptop stopped working. For fear of damaging the laptop I stopped using it.<br> On Friday 3 July 2015 (about 2 pm) I phoned the Mustek Call centre *** and reported the problem and received a reference number 422888. On Tuesday morning (7 July 2015), having not heard anything, I phoned the call centre again. I was told that the query has a turn over of 3 working days, so I should be contacted by Wednesday. <br> It is now Thursday 09 July 2015. Mustek has not called, emailed or made any attempt to honour the warranty I purchased. No, it is not free, it was purchased.<br> <br> I am in urgent need of my laptop. Mustek does not seem to care or see any need to honour their warranty.