Ver Poor Communication and Customer Service Service job ***

<p>I bought a very expensive Laptop = R32000 from Evetech in Centurion, Had the machine for 1 month only then it broke, Called evetech and they directed me to the Asus repair centre. When I booked the laptop in I was told the Technician will contact me within 2 days. No contact was made at all and every time I have to mail/call the service centre to receive a update. Eventually after 4 days i was told they found the problem and it’s a common problem on the specific model. The part were ordered and the laptop will be ready in 3 weeks. As I’m using the Laptop for work purposes this situation was very inconvenient but what can I do.. For me great customer service would be replacing the laptop as it was barely a month old and as they said it’s a common problem on these models.</p> <p>Today it’s been 3 weeks already and If I did not mail the help desk every time since day 1 there would have been no update till today and even today they cannot give me a update with more info.</p> <p>In the Past the Asus repair centre was one of the best support centre I have known, which I must say Mustek is really bad at. There is absolutely no communication or Customer service at the repair centre. This would make me to change, my favourite brand Asus to something else so that I don’t have to deal with Mustek again. I would like to get a better Update on what is going on and how long this is going to go on as I’m losing work and work = money and my money is paying for the laptop.</p>