Useless Service

Useless service. I dropped my printer off for a feed issue on 17/01/2023 (call number 14237 account number 823699). I was told that I would receive a quote by Friday 20 Jan and it would take a further week to repair. It is now 30 Jan and I still do not have a quote. How can it take 2 weeks to do a quote? How can you treat your customers so badly? How does Brother let you keep the agency for their products? You are damaging a brand by your incompetence.