Two months and Brother Printer still not Working

This is the complaint I have just posted on the Mustek Customer Care Site - I wait with baited breathe for a response. On the 4th June 2018 I bought the Brother MFC J200 SN E73186J7H572637 from Matrix warehouse in Melville. On installation at home I found the printer extremely slow and the black was not printing. The black plug did not come out with the orange safety device in the cartridge bay. . Over two weeks later it was returned with a report of no problem via Matrix. The request for a credit that I asked for was denied.

On unpacking the printer, the cartridges had not been properly packed and the black cartridge had leaked and all the cartridges were unusable. The printer was once again returned to yourselves . Again a credit was denied. After another delay I received it back with new cartridges. This time the installation disk was not returned. I have now spent most of the afternoon trying to get the printer to work. It does on USB but I bought it because I require wireless. Despite a report saying the wireless connection is okay I keep getting an error report. Troubleshooting on Windows 10 settings is not able to find a problem. I have lost complete and utter faith in both Mustek as an organisation and Brother as a brand. Once again I am requesting a credit.

It is now nearly two month later and I have yet to be able to use this printer!