Shocking Service Received from Mustek

I contacted Mustek on the 30 March 2015 to place an order for an Asus Keyboard. I spoke to Eunice Malope who had requested that I send an email to [Email Removed] which I did. I waited and waited and no reply to my email and no one contacting me regarding the query. <br> <br> When I called in again I asked her to please let me know if the part is available and what the cost would be. She then said she will call me and let me know. Again I waited and waited to the point of calling back again and asking to speak to the Complaints Department. I was introduced to Sheila Sikhakhane and she said she will sort this out for me and return my call. Once again I waited a few days and then called and requested the info again. <br> <br> Eventually after ordering and waiting 3 months I received an email notifying that the part was ready for collection. Unfortunately at that time I was unable to collect the part as I was out of the country and upon my return collected it only to find out that they sent the part away and I would have to pay R100 to get it back and wait an hour. <br> <br> This was the most excruciating service related encounter and I cannot understand how they are still in business.