Service suggestion

Took me a while to get my package from them but I got it eventually after actually doing my own follow ups. They just need to work on communicating with customers. It's not really nice to have to wait on a company when you've placed an order for something with them, knowing other companies can and have responded and updated you frequently with your orders in the past. I understand that the pandemic has caused some issues but try to find a way to keep your communication open (answer calls and emails timeously and keep your courier service company in check as well because they can be part of the problem). Put your customers' minds at ease and you'll get less complaints about your service. Thank you however for fulfilling my order.