BM
Benny M

1 reviews | Active since Jul 2023

12 Jul 2024, 10:40

Refilwe and Nathasha never answered my calls for 20min of calling and being tranfared back to the switchboard.

THEY NEVER ANSWER CALLS

I called Mustek Midrand to get a price on a laptop screen and i was transferred to the parts department, Only 2 people work at that department (Refilwe and Natasha) and both of them never answered my calls - I called more that 5 times and the reception lady kept tranferring me. The 5th time i called, she said Refilwe just got back from the Toilet, she should be able to answer since she is back at her desk. But NO LUCK.

0
Replies (2)
Mustek
Mustek's reply12 Jul 2024, 10:58
Official
Dear Benny,

We are verry sorry to hear about your experience. One of our customer care agents will contact you very shortly to investigate and assist in the quickest way possible. 

Kind Regards

Mustek Limited 
Mustek
Mustek's reply02 Sept 2024, 12:00
Official
Dear Benny,

We would like to confirm that your query was resolved amicably.

Kind Regards

Mustek Limited