Pathetic Customer Service - Extremely Frustrated Customer

On the 19 April 2018, I went onto the website www.mustek.co.za and wrote on my very disappointing customer service received from Mustek with regards to our Inverter, to this day, we received no feedback.

See below email sent, this is extremely disappointing that this is the measures that we have to go through to get feedback from such a well known company.

Good day

On the 31 January 2018, Grant Patel (my husband) booked in our inverter, Job number ********** , a few weeks days later we received an sms to say that we can collect. Due to unforeseen reasons and the fact that Midrand is not around the corner, we were only able to collect on the 20th March 2018 where we paid an amount of R3477.00 for work done of the inverter. We then called an Electrician out to install it and it still was doing the same thing.

Grant then once again took the inverter back on the 27 March 2018 (Job number ********** ) and a few days later we received a notification that it was once again ready for collection and on the 3 April 2018, we collected. We once again got the Electrician out and AGAIN he advised that it was still not working, the inverter was doing the exact same as it was previously.

As you can imagine we are very frustrated at this time: 1. Midrand is not around the corner and neither us work nearby and we live in Little Falls in the Westrand 2. Winter is now here and we will once again be experiencing load shedding with the coal shortage, which will now affect us as we an inverter that is still not working. 3. We have had to pay the Electrician a call out fee on two occasions for him to tell us the same thing both times.

We ONCE AGAIN need to come through to your offices to drop the inverter off but before this happens Grant would like to get hold of one of the engineers to discuss the way forward as we cannot be driving up and down like this, it's ridiculous. Grant has called the office on many occasions since the 4 April 2018 leaving messages with the Receptionist, requesting for someone to contact him and we have received no response. He has also sent an email to Rudzani Matidza on the 11 April 2018 and to date she/he has not had the decency to reply to the email or call us back.

This is ridiculous customer service and I do not believe that such a well known company can go about treating their clients like this. It is even more ridiculous that we have to go to these measures to get some sort of feedback from you.

I have all the email correspondence with proof of the jobs booked and collection details, I also have the quotation issued and any further correspondence mentioned above, please advise if you require any further information.

Can you please urgently assist to look into this matter and please note that if no feedback is received I will be taking this matter a step further.

Regards Kim Patel

Please contact either myself or Grant on the below numbers: Grant: ********** Kim: **********