Not a happy camper

I placed an order online and when I want to track it, the track my order tab takes me to a courier services website asking me for a waybill number - i only have an order number. Each time I want to send a message from your website to request assistance, and click send it says "Incorrect CAPTCHA." even though I have completed all the text boxes. Please can someone contact me or provide me with an update. This is the first time I am making use of the service, and I am not impressed so far...