No urgency

I logged a complaint in 10th January regarding a purchased made at the Hauwei Online Store on ***0. It has been a full week and im still being sent from pillar to post.This is not acceptable as I have to be burdened by your systems.

No even comes back ro me regarding feedback.Ive paid for thfulurchase in full,yet Im the one bearing the brunt.

The is not what customer delivery or the customer protection act is about.