No alternative to assist

<p>I bought a Mecer tablet last year in November 2016 via Takealot, The tablet was mainly used for reading books including those one's from Amazon. The tablet started giving me problem in January 2017 where it would switch off itself and when you try to switch it on it doesn't respond. I stopped using it for a week and following week i called Mustek Ltd office in Midrand explaining my issue but no one was willing to assist me as they kept moving me from one post to another. I called again using different number still same experience. I took upon myself where i posted on Mustek Ltd facebook page about the issue and was promised head office will call me back within a week. A week passed by and still no call, i posted again and then my post suddenly are blocked by page adminstrator. It has come to point where i am considering taking the matter to national consumer commission and also packaging the tablet as it is and courier it to Mustek Ltd CEO and let him/her see how horrible is customer service. Its either Mustek Ltd refunds me or the provide me with another working tablet.</p>