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Bernice L

1 reviews | Active since Apr 2019

02 Nov 2020, 15:27

MUSTEK - WHERE IS MY MONEY? I'm not your bank, I'm your customer.

* On 25/09/2020 I PREPAID Mustek (they do not order without being prepaid) for parts for my Laptop (which they are the agents for). They indicated they had no stock and would order from China. * On 30/09/2020 they inform me that the parts are no longer available overseas and that they cannot provide me these parts. * On 1/10/2020 I requested a refund as they could not provide parts for me. * On 2/10/2020 they asked for confirmation of my bank details. * As of 2/11/2020 I have yet to have any refund or any correspondence from them. They simply ghost me on any enquiries. I have tried to be patient but this is ridiculous.

No refund, no parts, no communication for a month already. I'm not a bank, I cannot fund Mustek to run their business.

If one can find parts anywhere else, even importing it, it would be more productive and satisfying than dealing with Mustek.

0
Replies (2)
Mustek
Mustek's reply04 Nov 2020, 08:59
Official
Dear Bernice,

We would like to confirm that your query was resolved amicably.

Kind Regards

Mustek Limited 

BL
Bernice L's update04 Nov 2020, 09:34
Reviewer Update
Shortly after my post, I was contacted by Customer Services and the refund was effected within a day, thank you. I hope you will address the areas which need improvement as my laptop is a great product (which you represent in ZA), so I may need your services again in the (hopefully distant) future.