RR
Richard R
1 reviews | Active since Sept 2023
03 Nov 2025, 09:00
Mustek Terrible Service and Comms
Got a quote from Natasha on the 15th - accepted it and paid immediately - sent POP immediately - told an 8 week turnaround time. Now 3 weeks later a take the trouble to contact her and ask her if there's any sort of update. Get told she didn't get my POP so hasn't confirmed the order. I found the outgoing mail in my sent items and resent - what a bunch of amateurs
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Replies (2)
Mustek's replyOfficial
03 Nov 2025, 15:22Dear Richard
Please accept our sincerest apologies for the frustration and inconvenience this situation has caused. We deeply regret that your order, paid for on October 15, 2025, has not yet been processed due to our salesperson misplacing your proof of payment email. This is an unacceptable breakdown in our internal process, and we take full responsibility for this error.
Please accept our sincerest apologies for the frustration and inconvenience this situation has caused. We deeply regret that your order, paid for on October 15, 2025, has not yet been processed due to our salesperson misplacing your proof of payment email. This is an unacceptable breakdown in our internal process, and we take full responsibility for this error.
We understand that an apology is not enough. We have taken immediate action to confirm your order.
We have also confirmed the order with our supplier, escalated for an expedited shipment and will be getting an accurate delivery date in the next 2-3 business days, once they have shipped the battery.
We will keep you posted.
Kind Regards
Christina Mojadibodu
Customer Care Department
Christina Mojadibodu
Customer Care Department
Mustek Limited
Mustek's reply03 Nov 2025, 15:22
Official
Dear Richard
Please accept our sincerest apologies for the frustration and inconvenience this situation has caused. We deeply regret that your order, paid for on October 15, 2025, has not yet been processed due to our salesperson misplacing your proof of payment email. This is an unacceptable breakdown in our internal process, and we take full responsibility for this error.
Please accept our sincerest apologies for the frustration and inconvenience this situation has caused. We deeply regret that your order, paid for on October 15, 2025, has not yet been processed due to our salesperson misplacing your proof of payment email. This is an unacceptable breakdown in our internal process, and we take full responsibility for this error.
We understand that an apology is not enough. We have taken immediate action to confirm your order.
We have also confirmed the order with our supplier, escalated for an expedited shipment and will be getting an accurate delivery date in the next 2-3 business days, once they have shipped the battery.
We will keep you posted.
Kind Regards
Christina Mojadibodu
Customer Care Department
Christina Mojadibodu
Customer Care Department
Mustek Limited
RR
Richard R's updateReviewer Update
03 Nov 2025, 15:26Thank you for the swift response - let's see how it pans out
RR
Richard R's update03 Nov 2025, 15:26
Reviewer Update
Thank you for the swift response - let's see how it pans out