GK
Gerard K

1 reviews | Active since Apr 2019

21 May 2019, 16:50

Mustek no customer service guaranteed.

I recently purchased an inverter from a dealer of Mustek. Unfortunately Mustek is responsible for the warranty of the Inverter. The Inverter stopped working and I took it to Mustek to have it repaired or replaced. I have received shocking support from Mustek, I have been shunted from pillar to post, I have been **** to and worst of all I still have not had my Inverter repaired or replaced. I would caution anyone wanting to purchase a Mecer product or any other product where the warranty is backed by Mustek, because based on my experience their service is shocking.

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Replies (1)
Mustek
Mustek's reply21 May 2019, 16:56
Official
We are very sorry to hear that your recent service experience has left you feeling let down and undervalued. 

Please can we ask you to furnish us with your contact details, your service job number and/or your inverter serial number by sending them to ***.

We have escalated your concerns and one of our agents will be in touch to assist you. 

Kind regards
Mustek Limited