Mustek and the disgraceful warranty processes

Hi

I bought an Mecer Product from Incredible Connection George Western Cape. After a few months the Laptop died on me whilst working. Brought it in to branch on 14 February 2021. After almost a month I was contacted on the 12th of March that Mustek (Mecer) has sent a NEW Replacement Unit to the branch and it is ready for collection. Upon Collection went home. Switched on did the initial setup. Connected to Wifi to Update relevant Windows. Noticed that it mentioned no Sound Device Installed. Waited till downloads was finished on the 14th. Noticed that still said device no sound unit installed. When picking up realised there is a sound of something loose within Laptop. Contacted branch first thing on the 15th. Brought Laptop in that afternoon. Opened up unit infront of me. Weight bar inside laptop was completely broken from the casing. Left it it for further inspection. Was contacted the following day to be notified that this NEW Replacement Unit does NOT have a Sound Card Fitted.

Now unit has to be sent back again for evaluation. So Mecer sends second hand or broken units on warranty claim units it seems. After already waiting a month it seems im due for another month. Only silver lining is the service from the Incredible Connection Branch in George

Utterly Disgracefull Bussiness Practice.