Mustek - Amadeus

I would give 0 stars if I could but hey that's life.

Mustek has the most dreadful customer service I've ever experienced. I sent my Mecer inverter in for repairs on 17 November '22 and received the unit back after 2 weeks where the only fix was replacing the motherboard - needless to say that I received NO updates and had to call constantly. I went to collect the unit, brought it back home, plugged it in and it showed signs of life (i.e. the screen lit up and it started charging the batteries). It worked fine for the first loadshedding cycle but out of nowhere, the next day it completely died - no lights nothing.

I tested the batteries and they were showing a reading of 26V. So I called Mustek and they agreed to come pick up the unit. The so-called repairs were completed within a couple business days and the unit was delivered to me where it was connected on-site. The same thing happened that the inverter died the next day. I called Mustek again, but this time the experience was a lot less pleasant. The lady (who I won't name) answering for service-related queries insisted (raising her voice) that I drop the unit off with them again, of which I refused as the issue is not on my side. Eventually I was put through to some manager of inverter repairs and was essentially blamed for the unit failing, but after a while he said he would speak to his technician.

The next day I tried to call Mustek a few times in the day but there was no answer. The following day we received a call from the driver that he is on his way to fetch the unit (no call from the service department might I add). When he arrived, he performed some checks and told me that the issue is not on my side and that it is the inverter. He picked up the unit and took it back to Mustek. This was 8 December '22. Today is 14 December and I haven't heard a single word from Mustek. Going on the 4th week now, my frustrations through the roof, I even bought a NEW INVERTER OF THE SAME MODEL and it has been working PERFECTLY since 10 December - THIS JUST PROVES THAT THE ISSUE IS NOT ON MY SIIIIDE! With this confirmation, I've called Mustek NUMEROUS times over the past 2 days, of which I have spoken to the same lady every time who constantly promises to contact the manager of inverter repairs and get back to me within a few minutes - needless to say that I've heard this exact line 3 times in 2 days with ZERO call back!

SO at this point in time, I still don't have the inverter.

HORRIBLE customer service: - Company who puts the blame on the customer if they don't understand what has gone wrong - Employees who raise their voices at the customer - Employees who promise to call back but don't, and upon me wasting my airtime to call AGAIN, have the call answered by someone else only to say the lady has gone home - Reaaally long turnaround time

All in all, 0/5 stars, but I guess the driver was one of the nicest people ever