1 reviews | Active since Mar 2010
More broken promises from Mustek
<p>Unbelievably, this is the third report I am writing about this tablet. I received a new tablet from Mustek and it had exactly the same fault as the original one, it keeps switching off and then struggling to switch on again. I made an arrangement with Liesl to return the tablet to the Mustek service centre. She spoke to the technical manager, David, and I was promised that he would look at the tablet when I brought it in, so that I would not have to drive back and forth AGAIN, as it is a 160 km trip every time. Drove all the way there, spoke to David, he couldn't care less about the arrangement and simply booked it in and sent me on my way. A week later I was told to collect the tablet as it was working fine now. Once AGAIN I had to drive 160 km to collect the tablet, after I was promised that it would be fixed while I was there. When I got home the tablet was STILL BROKEN! I told David explicitly that the tablet only died while it was in standby, NOT while it was running. He completely ignored me, once again, and "tested" the tablet by running Youtube videos over and over, despite everything I told him! I have now spent MORE money driving back and forth than I paid for the tablet in the first place! And I STILL do not have a working tablet! In almost a year-long struggle with Mustek I haven't had one single day of proper use out of this tablet. NOT.ONE.SINGLE.DAY! I have wasted thousands of rands of my hard-earned money for nothing and still don't have the working tablet THAT I PAID FOR! All the promises that I was made meant nothing to the *********** *****s at Mustek who just keep giving me the runaround and wiping their backsides on me! Enough! Mustek must take their piece of junk tablet and refund me my money, end of story. I will never get back all the money I wasted by believing their lies, but at least I can recover some of it. GIVE ME BACK MY MONEY!!!</p>
Dear Dana,
We would like to confirm that this issue was amicably resolved.
Kind Regards
Mustek Limited
Dear Dana,
We would like to confirm that this issue was amicably resolved.
Kind Regards
Mustek Limited
Hi. Yes, I have been offered a full refund by Mustek. Thank you very much, I really appreciate it! It is actually a very decent tablet, I just had too many problems with it. Kudos for the customer service anyway.
Hi. Yes, I have been offered a full refund by Mustek. Thank you very much, I really appreciate it! It is actually a very decent tablet, I just had too many problems with it. Kudos for the customer service anyway.
