JT
Jerome T

1 reviews | Active since Nov 2014

04 Oct 2023, 21:59

mercer netbooks stay away

First, do not buy mercer netbook products,do not do it cause there is a shelf life of 2 to 3 years and if your battery goes you gonna be in a world of hurt,I been promised a battery for my product last year and had to wait 4 months for a replacement only then to find that the product is now discontinued and they cant help me. Now sitting with a expensive paperweight.My advice buy a good international brand,the support will be for years even if a product is discontinued.

0
Replies (2)
Mustek
Mustek's reply05 Oct 2023, 08:23
Official
Good morning, Jerome.
 
 We thank you for taking the time to escalate your concerns with us. Please can we ask you to send us your Mecer notebook's serial number and contact details to ***.
 
One of our customer care agents will promptly reach out to you to investigate your complaint and advise how best we can assist you.  Kind Regards,
Mustek Limited 
JT
Jerome T's update05 Oct 2023, 08:56
Reviewer Update
do not know if it's my computer or phone but all I see is ******** for details to contact