RJ
Rodney J

1 reviews | Active since Feb 2015

19 May 2021, 10:42

Mecer - No right to replace.

Bought an Acer Laptop. Within 2 months it died. Sent it in for them to check. Instead of replacing the laptop they are making me wait a month for them to repair it. I expected it to be right to repair but they are refusing to speak with me why they cant replace it and only repair. As a person who need a laptop to do work this is frustrating as i have already been waiting close on 4 weeks for them to resolve this issue. As per them i need to wait another 2 to 4 weeks for them to get parts.

0
Replies (1)
Mustek
Mustek's reply19 May 2021, 10:52
Official
Good day Rodney

Thank you for taking the time to raise your concerns with us.
One of our agents will be in touch to assist you. 

Kind regards
Mustek Limited 

Best regards,