Mecer 2400va

Appogies for my broken english, I bought mecer 2400va inveter 6 months ago, it was working fine,i trust mecer and i have different applications from them.

19 april (during loadshedding stage 4) i found my inverter display 0 volt(from work), then i tried to solve problem according to munual, it was keep on sounding alarm then, quite and restart over and again ,but when power from the plug is on it was displaying everything correct and able to read the voltage

I decided to take it to mustek, on the 20 of april, and Andre Le Roux asist me to open a job card On the copy i got from him doing a visual inspection he said " Unit only . Has some sctraches and marks" I report " unit foul: keeps on restarting . NO OUTPUT" ( ALL THIS INFORMATION IS OTHE COPY HE GAVE ME)

THEN ON THE 21 I RECEIVED QUOTATION which says i need to pay R2,8 and it was explained that Unit is not switching on and quoting for new main board

They said the cant fix it under warranty, insects damaged the mainbord

I spoke to a technician the following day he seems to understand my side of story ,he promise to call back with better output, he did,n after talking to him he said he will get someone to call me which is Christina majadibodu. It was hard to get until yesterday 28 april, where sent email, then i called her

I was trying to explain to her that i dont have ****roaches, and i was telling her that i was suppose to be told that they cant assess my device further if it was found on visual inspection, but no they carry on and switch on my device and only to tell me that it is not switching on because of insects

My worries is what if ****roaches is from them, or i bought with it bacause on the picture i got it on 28 april they were dead ****roaches And why did they plugged it if they found insects

I dont know if mecer is aware of mustek customer service They found a different fault from what i reported, the didnt even call me to discuss if the can do further diagnosis I ask to escalate my call i was given 24 hour turn around Bad bad service repairs quotation is even more than new device She even said the person who took my device was not qualified to open it, but on the qoute i got is still same andre l, as technician