AJ
Ayesha J
1 reviews | Active since Dec 2015
18 Dec 2015, 18:49
Customer Service
We have a Meccer tablet with service provider Telkom .The contract is till March 2016. I have been having enormous problem with the tablet. It was given in for repairs on the 10 October only picked up on the 27 November was given a warranty for three month.I had a problem with the screen took it back to service center was told the warranty does not cover the screen. I paid 980 last than a month ago for the repair. I was quoted about 600 today to repair the screen which includes the labour charge I find this very unreasonable atleast a month ago I paid 980 .The tablet is on contract monthly installments are being deducted without us being able to use the device. Kindly assist.
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Mustek's replyOfficial
21 Dec 2015, 14:55Hello yasar786,
Thank you for your comment.
I had a look at the service related to the unit mentioned on the complaint and picked up that the charge on the unit is related to customer induced damage. This type of damage is not covered by the manufacturing or workmanship warranty.
The customer care team has advised that they have been in contact with you and has resolved the matter.
Regards
Thank you for your comment.
I had a look at the service related to the unit mentioned on the complaint and picked up that the charge on the unit is related to customer induced damage. This type of damage is not covered by the manufacturing or workmanship warranty.
The customer care team has advised that they have been in contact with you and has resolved the matter.
Regards
Mustek's reply21 Dec 2015, 14:55
Official
Hello yasar786,
Thank you for your comment.
I had a look at the service related to the unit mentioned on the complaint and picked up that the charge on the unit is related to customer induced damage. This type of damage is not covered by the manufacturing or workmanship warranty.
The customer care team has advised that they have been in contact with you and has resolved the matter.
Regards
Thank you for your comment.
I had a look at the service related to the unit mentioned on the complaint and picked up that the charge on the unit is related to customer induced damage. This type of damage is not covered by the manufacturing or workmanship warranty.
The customer care team has advised that they have been in contact with you and has resolved the matter.
Regards