LC
Liezl C
1 reviews | Active since Jun 2011
19 Oct 2022, 08:04
******* service , poor quality -products - steer clear
In Feb 2021 I bought 4 refurbished pion solar batteries from Mustek through a supplier in Knysna. All subsequently failed within the supposed 2 year warranty period. Upon taking them in to Mustek for repair/ replacement I was told only 3 are covered by the warranty. The 4th, which I can only assume was from older dud stock from the start they won't even look at, claiming it somehow not covered by the warranty. Though the sale clearly included all 4 - same conditions, same price, same deal. Foul quality products, ******* business practices - allround *****.
Helpful (0)
Replies (2)0
Replies (2)Mustek's replyOfficial
19 Oct 2022, 13:05Good day Liezl
Thank you for taking the time to raise your concerns with us.
We are very sorry to hear about your experience.
One of our agents will be in touch to assist you.
Kind regards
Mustek Limited
Thank you for taking the time to raise your concerns with us.
We are very sorry to hear about your experience.
One of our agents will be in touch to assist you.
Kind regards
Mustek Limited
Mustek's reply19 Oct 2022, 13:05
Official
Good day Liezl
Thank you for taking the time to raise your concerns with us.
We are very sorry to hear about your experience.
One of our agents will be in touch to assist you.
Kind regards
Mustek Limited
Thank you for taking the time to raise your concerns with us.
We are very sorry to hear about your experience.
One of our agents will be in touch to assist you.
Kind regards
Mustek Limited
LC
Liezl C's updateReviewer Update
04 Nov 2022, 07:14Following a lengthy followup 'investigation' Mustek and the reseller (Blue Planet Power in Knysna, review to follow) concluded that there had never been any commitment to a 2 year warrantee. Despite the FACT that such was clearly stipulated on ALL 4 boxes for ALL 4 batteries bought. *******ion deceit shoddy service and despicable quality clearly all well entrenched throughout the supply chain.
LC
Liezl C's update04 Nov 2022, 07:14
Reviewer Update
Following a lengthy followup 'investigation' Mustek and the reseller (Blue Planet Power in Knysna, review to follow) concluded that there had never been any commitment to a 2 year warrantee. Despite the FACT that such was clearly stipulated on ALL 4 boxes for ALL 4 batteries bought. *******ion deceit shoddy service and despicable quality clearly all well entrenched throughout the supply chain.
