Absolutely appalling service and an endless run around!!!

<p>It first started when my machine would not charge the battery at all on my mecer expression notebook, i had called the customer care line who told me this machine is out of warranty and i would have to buy a replacement battery. This machine is brand new and i found this to be rediculous so i called back on the 12TH MAY and told them the situation to which the gentelmen opened up a ticket for me (REFERENCE NUMBER 434599), furthermore he told me that the repair technitian will be in contact with me within the next 2 days to arrange an appointment to have the item repaired, and that this matter would be resolved by Monday the 16th MAY latest. After this call i have recieved no call from any technician or mustek representitive to which i called again on the 18th MAY and was told that the part was ordered and it should arrive on that day or the next morning and a technician would contact me, BUT STILL NOTHING. i have tried calling over 20 times only to recieve excuses and being transfered to people who cannot give me answers or tell me whats going on. </p> <p>I need answeres and i need them quick i have been given to many false hopes and fed lies each and every time i called , You may view voice recordings should you feel any of this is lies. This matter will be reported to the Ombudsman if i do not recieve any answers and a solution to this matter quickly !!!!</p> <p> </p> <p> </p>