1.5 yrs and problem with laptop still isn't fixed
<p>I bought a brand new ASUS gaming laptop to design with. From day 1 it gave issues, but after spending R20 000 i didnt have more money to set up another spare computer to run my business with so I could take the laptop to Mustek and let them have a look and see. A year later (April 2016) I took the laptop in, and they said it was just a badly installed operating system, so they reinstalled it and said everything was fixed. But it wasnt. Months later they sent a technician to have a look and he said he'd done what he could and would come back after the weekend - it is now a few months later and still no one has fixed my laptop. This company is giving ASUS a bad name. Can ASUS not afford to give a client a new laptop and make sure the one they received is fixed for all problems? It feels like they are just dragging their feet untill my 2 year warranty is up and then they will come back and say sorry, its too late to fix it for free, but if I pay they will gladly fix the problem. Not great service. I wish someone would contact me so I can get this ****** laptop fixed. It makes me scared to ever buy another laptop from any company besides APPLE if Mustek is the supplier at the end of the day and the company i then have to go and deal with to get **** fixed.</p>
Dear Loren,
We would like to confirm that this matter was resolved amicably.
Kind Regards
Mustek
Dear Loren,
We would like to confirm that this matter was resolved amicably.
Kind Regards
Mustek
Dear Loren,
We would like to confirm that this matter was resolved amicably.
Kind Regards
Mustek
Dear Loren,
We would like to confirm that this matter was resolved amicably.
Kind Regards
Mustek
