CA
Creswell A

1 reviews | Active since Nov 2015

14 Nov 2015, 13:16

Treated like a dog

I was standing alongside the tills as the usb sticks are placed behind the tills . I did not even enter the area . I was the stormed on by the cashier telling me to move with the hand jester of shooing a dog . The then told me there is large amounts of money here like a *****. I then asked for the manager . She proceeded to tell me that there is money there and patronised me with a simple I'm sorry . I feel music here is run by pure incompetence as after all customer focus is supposed to be the main objective

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Replies (1)
Musica
Musica's reply19 Nov 2015, 13:58
Official
Hello Creswell ,

At Musica, we regard all complaints and comments from our customers in a very serious light,

and we actively use this information to improve the quality of our service.



Your experience was certainly not of the standard we aim for, and we sincerely apologise for the

inconvenience caused. Your query has been forwarded to the store as well as the Area Manager,

and they will be in contact with you shortly to give you further feedback.